New Delhi: Infosys, a global leader in next-generation digital services and consulting, on Thursday said it has signed a five-year partnership deal with cloud customer experience and contact centre solutions provider, Genesys. The partnership enables both companies to develop and deploy innovation and best-in-class solutions in the customer experience market, a issued by the company said.
“As a part of the partnership, Infosys will bring to market Genesys contact center solutions. Clients of both organisations stand to benefit from the enhanced capability that will come from a combined investment in innovation, a broader ecosystem of strategic partners and a shared commitment to delivering world-class customer experiences,” it added.
In addition, the IT major will leverage and support Research and development (R&D), operations and customer service for Genesys PureConnect, it said.
