New Delhi: The next time you don’t receive an electricity bill on time or your bill-related complaint is not addressed in the earnest, you can put the discom in your area in the dock and seek compensation.
The government has unveiled the Draft Electricity (Rights is Consumers) Rules, 2020 that has eased the way electricity is supplied to consumers and also offers them a host of other services.
The Power Ministry has put the draft of the rules for comments and stakeholders consultation and intends to implement it as part of consumer charter initiative.
As per the draft rules, discoms have been made liable to compensate consumers for no supply of electricity beyond a particular duration, number of interruptions in supply, time taken for getting an electricity connection, disconnection and shifting.
The idea was to give rights to the consumer to seek 24×7 electricity supply at their homes and provide them a compensation for any deviation from the stated goal, said a Power Ministry official.
The new consumer rights rules also propose to compensate electricity consumers if discoms delay in updating their personal information or change of load factor in their supply.