Hero MotoCorp, the world’s largest manufacturer of motorcycles and scooters, has commenced its retail operations with the re-opening of more than 1500 customer touchpoints including authorized dealerships and service centers. These outlets contribute to around 30% of the Company’s total domestic retail sales.
10,000 units of motorcycles and scooters have already been sold since the reopening of these customer touch points.
Keeping the safety and wellbeing of everyone as top-most priority, the Company has issued a Restart Manual to all its Dealerships, Service Centers and Parts distributors.
Hero MotoCorp also commenced vehicle dispatches from its manufacturing facilities for the current fiscal year (FY’21) on Thursday, May 7. All of Hero MotoCorp’s manufacturing facilities across the globe had halted operations since March 22 as a precautionary preventive measure against COVID-19.
On May 4, Hero MotoCorp became the first two-wheeler manufacturer in the country to resume operations after it reopened three of its manufacturing plants at Dharuhera and Gurgaon in Haryana and Haridwar in Uttarakhand.
In addition to sharing the restart manuals with dealer partners and parts distributors, Hero MotoCorp has also conducted intense training programs though webinars reaching to 700 internal sales, after-sales employees and over 7000 customer touch-points, already.
Besides English and Hindi, the Company has released the restart manuals in 10 regional languages, which have proven immensely helpful in rural and interior areas. The manuals have a lot of visuals that accurately yet simplistically convey all crucial aspects to be followed. It is also providing guidance on the acquisition of key safety materials such as masks, gloves, sanitizers, disinfectants, and other equipment to the dealers.
